On this page, you will find the questions that we receive regularly. If you can’t find the answer below, please feel free to contact us and we will help you out.
- How do I know what Width and Length I need?
Width: To know the width you will need to know the width of the lugs on your watch. The lugs are the little arms off the side of the case. They are usually expresed in millimeters ex: 18mm – 20mm – 22mm – 24mm etc.
Length: Expressed in mm with the first number indicating the length of the buckle piece and the second the length of the tail. To know what length you need you can take a piece of string or flexible measuring tape and wrap it around your wrist where you wear your watch. You can lay the string out and measure it in inches. The reference measurements below let you know what length to order so that the fit will be similar to the original strap. You should consider if you like your strap to fit longer for a more vintage look or if you have a smaller case you can go a little longer as well, you may want to go shorter if you have a case larger than 47mm wide.5.0″ – 5.5″ (12.7cm – 14cm) = 100mm x 65mm (strap length)
5.5″ – 6.0″ (14cm – 15.2cm) = 110 x 70
6.0″ – 6.24″ (15cm – 15.9cm) = 120 x 75
6.25″ – 6.9 (16cm – 17.5cm) = 125 x 75
7.0″ – 7.4″ (17.6cm – 18.9cm) = 130 x 80
7.5″ – 7.9″ (18.9cm – 20cm) = 135 x 85
8.0″ – 8.4″ (20.1cm – 21.3cm) = 140 x 90
8.5″ – 9.0″ (21.4cm – 23cm) = 150 x 100
- How do I order and pay and what does the price include?
Browse through the selection of straps on the website. Once you find the style you would like to order, you are able to build your strap all on one page. You will be prompted to select width, length, number of keepers, and the buckle of your choice. Please fill in the box for the make and model of watch this strap will be going on. If you would like to make any customizations to the strap, please make a note of this in the customization box. Once all the information is filled in, you can add the strap to your cart and either continue to shop around or you can check out and pay via PayPal or major credit card.
- How do I complete the payment?
When you go to the check out page, you will be able to pay via PayPal, major credit card or you can select alternate payment method. If you select alternate payment, we will be notified and will be in touch regarding payment, your strap will not be built until payment is resolved.
- How long does it take to receive the strap after I have ordered?
We are about 3-5 days out for completion of the strap and then you can expect 1-2 days for quality control, and it will be ready to ship. Delivery time depends on where you live.
- What if I want a custom designed straps?
Yes – we are always happy to help our customers get the perfect strap and are happy to assist any way we can. If you would like to work on a custom designed straps you can email me what you would like as well as renderings if you have them. If you don’t have the renderings, that’s okay! We will make it for you, free of charge! Contact us by email and we will help you get your perfect strap made just the way you want it.
- How much does a custom strap cost?
The price of the custom made strap will depend on the model and any other special additions. As a guide though, normally we will charge the same price as the standard web price.
More specific requests can be discussed in detail when you contact us.
- Do I need to order a buckle ?
Celdy Strap give the option to buy with or without a buckle.
- How do I order the correct size buckle?
The safest way is to use a ruler or a caliper to measure the size of the buckle that is currently on your watch strap.
You can choose any buckle from our range of quality buckles then add to your order at the time of purchasing the strap.
Often we recommend a certain style or type of buckle to match the design of the particular strap but the choice is always yours.
- What if I have a problem with my strap when it arrives?
Email your concerns to firstname.lastname@example.org and we will work very hard to make sure you are satisfied.